VERYXAI Infrastructure OS

Billing & Refunds Policy

JNN Global Ltd (trading as “VERYX”, part of Groupe Nseya Digital) · Updated 12 June 2026

1. Bills

Each billing period produces one bill per enterprise: the subscription fee for your plan plus metered AI usage for the period. Bills are issued in GBP, visible in Usage Economy → Bills & payments, and notified in-app.

2. Payment terms

Bills are due 14 days after issue. Payment is in-app on the Stripe rail (cards, Apple Pay, BACS Direct Debit) or BitriPay mobile-money rails, or by bank transfer recorded by our team. A bill past its due date moves the workspace to Payment Overdue (access continues, with reminders).

3. Automatic suspension at 26 days

A bill unpaid 26 days after issue suspends the workspace automatically: sign-in is blocked for all users until payment is received. Payment reactivates the workspace immediately. Suspension never deletes data.

4. ACU top-ups

ACU credits are prepaid, applied instantly to your wallet and consumed by AI usage at published rates. Unused credits roll over while the subscription is active. Credits are non-refundable except where required by law or where a platform fault consumed them in error — in which case we re-credit.

5. Refunds and disputes

Subscription fees for the current period are non-refundable once the period has started, except for statutory rights or material service failure under the SLA (service credits apply first). Billing questions and disputes: support@veryx.io within 30 days of the bill date.

Questions about this policy: support@veryxjnn.com · All policies