JNN Global Ltd (trading as “VERYX”, part of Groupe Nseya Digital) · Updated 12 June 2026
Monthly uptime targets by plan: Solo 99.5% · Team 99.7% · Business 99.9% · Enterprise 99.95% · Sovereign 99.99%. Uptime is measured on the platform API health endpoint across the calendar month.
Planned maintenance (announced in advance), failures of your own network or equipment, third-party provider outages beyond our reasonable control, suspension for non-payment or breach, and force majeure.
If monthly uptime falls below target: credit of 5% of that month’s subscription fee; below 99.0%: 10%; below 97.0%: 25%. Credits are applied to the next bill on request within 30 days and are the exclusive remedy for availability shortfalls.
Support levels by plan: Solo/Team — email; Business — priority email and chat; Enterprise — dedicated customer success manager; Sovereign — dedicated team. All customers: in-app Support & Help centre with tracked tickets, and support@veryx.io.